Elixir CCTV

Unit 1, New Barn Farm,
Forest Rd,
Huncote,
LE9 3LE,
United Kingdom

0333 444 4046

We’re open Monday – Friday, 8 a.m. – 5:00 p.m. GMT

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is a flat rate cost of £10 for a UK delivery under £500 +VAT.  Shipping to ROI is a flat rate of £20 under £500 + VAT

 

Which payment methods are accepted in the Online Shop?

All common credit and debit cards are accepted via our secure SagePay gateway.  We also accept Paypal and phone orders.

How long will delivery take?

Stock items are next day delivery if ordered by 12pm.  Other item lead times will be shown when ordering.

How secure is shopping in the Online Shop? Is my data protected?

All our payments are taken through a secure online payment portal supplied by SagePay.  No customer details are ever shared with any other companies.

What exactly happens after ordering?

Once your order is received and payment is cleared your order is passed to our warehouse.  Our team will then pack your items and send them with one of our next day courier services.  A tracking number will then be linked with your order on our site for your reference.

Do I receive an invoice for my order?

A full VAT invoice will be emailed to your address on our records once the item is dispatched.

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